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Send us a question about the free trial, supported devices or your account. We read every message and reply to the address you give us.
Website analytics
We use website statistics to understand page visits, feature use and application results, so we can improve our service.
Analytics event properties may include the selected product, plan and page language. We do not send names, email addresses, messages, trial accounts or order numbers as analytics event data.
We exclude URL query parameters and fragments. For missing pages, we record the requested path and, when available, the referring path within this website to diagnose broken links. Recognizable sensitive path segments are redacted. For external referring pages, we keep only the domain name.
We respect your browser's Do Not Track setting. Analytics collection is limited to etv.best and www.etv.best.
Optional visit history
If you allow visit history, we use first-party random visitor and session identifiers to connect pages and clicks with your applications. We record the referring domain and restricted campaign labels, not full referrer URLs or form text. You can stop this in Privacy settings in the footer. Do Not Track and Global Privacy Control disable this optional history.
Application, email-link, email-verification and download-request records support service delivery. Signed email links can connect a later request to the earlier application, even on another device; this does not prove who clicked. Our internal timeline links expire after 7 days and do not display email addresses, IPs or activation codes.
Journey records are retained for 90 days, with scheduled deletion checks every 15 minutes. This does not change retention of order or support records. Mail acceptance is not inbox delivery; a link request is not proof of a human click, completed download or app installation.
Activation, refunds & access
Paid subscriptions are generally non-refundable after activation for a change of mind or because you no longer need the service, except where applicable law requires otherwise.
After a refund is completed or a payment reversal is confirmed, the corresponding activation key or account will be deactivated and the remaining subscription access will end.
Submitting a request, receiving an email or downloading the app alone does not activate a paid subscription. A refund request or an open payment dispute is not, by itself, a completed refund or confirmed payment reversal.
Your statutory rights, including remedies for non-delivery or a service that does not conform to the contract, are not affected. Before activation, or if there is a service problem, contact info@etv.best with your order reference.