HELP CENTER
Frequently Asked Questions
Find simple answers about getting started, compatible devices, account access and streaming. Availability can vary by product, device, region and time.
Free Trial & Getting Started
Is a 3-day free trial available?
Yes. A 3-day free trial is available for eligible new users. A second free trial may not be available. ETV Pro Xtream trials require a test account request, while other ETV apps may show a trial option inside the app.
How do I start a free trial?
For ETV or ETV Pro, install the correct app and use the trial option shown in the app. For ETV Pro Xtream, request a test account and enter the provided details in a compatible player. Trial availability depends on the product and previous trial use.
How do I start watching after I receive my access details?
Install the app or player that matches your product. Enter the access details you received, then choose a channel or programme. Xtream-compatible players use a server URL, username and password.
Devices & Players
Which devices can I use?
ETV and ETV Pro work on compatible Android devices. ETV Pro Xtream can also work on Android, iOS, WebOS and Smart TVs through a supported player. Compatibility can vary by device and player version.
Do I need a TV box?
Not always. You can use a compatible TV, phone, tablet, streaming stick or box with the correct app or player. Some boxes may already include an ETV app.
What is the difference between ETV, ETV Pro and ETV Pro Xtream?
Their programme selections are broadly similar. ETV may be offered with or without CDN delivery, while ETV Pro is listed with CDN delivery. ETV and ETV Pro use their matching Android apps. ETV Pro Xtream works through a wider range of compatible players.
Which player should I use with ETV Pro Xtream?
Use an Xtream-compatible player that is supported on your device. Player availability, compatibility and fees can change, so check the latest device guide before installing one.
Account & Access
Can I use one account on more than one device?
You can switch between compatible devices, but only one device can be active at a time. Stop playback on the first device before you start watching on another one.
What happens if I sign in on a second device?
The first device may be disconnected when the same account becomes active on another device. Stop playback on the first device before switching.
What access details does an Xtream-compatible player use?
An Xtream-compatible player uses a server URL, username and password. Keep these details private and enter them only in a compatible player you trust.
Channels & Streaming
What types of content are available?
The service includes live TV, movies, series and sports. Exact channels and programmes can vary by product, region and time.
Which regions are represented in the channel selection?
The product information lists content from regions including the United States, the United Kingdom, major European markets, Africa, Arab markets and Brazil. This is not a guarantee that every country or channel is always available.
What affects streaming quality?
CDN-powered delivery helps keep streaming responsive. Your internet connection, device, player and location can still affect quality. A stable wired or Wi-Fi connection and an up-to-date player can help.
What should I check if a channel does not play?
Check your internet connection, close and reopen the app, restart the device and make sure the account is not active on another device. If the problem continues, record the device, player, time and error message for support.
How often is content updated?
Content is updated from time to time based on customer demand and available sources. Specific channels or programmes are not guaranteed to be added or kept.
ETV Product Options
Does every ETV product use CDN delivery?
No. ETV may be offered with or without CDN delivery, while ETV Pro is listed with CDN delivery. Confirm the exact product option before you choose.
Can I use an ETV account in the ETV Pro app?
No. ETV and ETV Pro accounts are made for their matching apps. Use the app that matches the account you receive.
Which option supports the widest range of compatible players?
ETV Pro Xtream supports the widest device and player range in the current product information. It can work with compatible players on Android, iOS, WebOS and Smart TVs.