HELP CENTER
Frequently Asked Questions
Find simple answers about getting started, compatible devices, account access and streaming. Availability can vary by product, device, region and time.
Free Trial & Getting Started
Is a 3-day free trial available?
A 3-day free trial is available for eligible new users. ETV Pro sends an app link after email confirmation; start its trial inside the app on an eligible Android device. No activation code is sent. A device that has already used this trial cannot start another one. For ETV Pro Xtream, choose the product in your email and press the confirmation button on the page that opens. Eligible requests receive a server URL, username and password, subject to available trial accounts.
How do I start a free trial?
Request a trial using your email address. Choose ETV Pro or ETV Pro Xtream in the email, then press the confirmation button on the page that opens. Opening the email link alone does not issue access details. ETV Pro sends an app link without an activation code. Eligible ETV Pro Xtream requests receive a server URL, username and password, subject to available trial accounts.
How do I start watching after I confirm my product?
Install the app or player that matches your product. For a Pro trial, open the ETV Pro app and start its trial if your device is eligible; no activation code is sent. For Xtream, enter the server URL, username and password from your setup email in a compatible player. Existing paid customers should follow the instructions for their account.
What if my trial email does not arrive?
Check your spam folder and the email address you entered. If you received the product-choice email, open the selected product link and complete the confirmation on that page. Do not submit repeated applications to fix a delivery problem. Contact support with your request reference if available; never send passwords or trial credentials.
Can I request the ETV Pro app again?
Yes. After completing your ETV Pro email verification and request, use the same email address in the app page form to request another download link. An app download does not start a trial or reset the trial eligibility of your device.
Can I request another free trial?
An email address that has already received an ETV Pro Xtream trial account is not eligible for another one. Repeated applications do not reset eligibility. Requesting the ETV Pro app does not issue an Xtream account or reset a device trial. Receiving only the app link does not prevent a later eligible Xtream trial request. Contact support if you chose the wrong product or need help with an existing request.
Devices & Players
Which devices can I use?
ETV Pro works on compatible Android devices. ETV Pro Xtream can work on Android, iOS, WebOS and other compatible Smart TVs through a supported player. Compatibility can vary by device model, operating system and player version.
Do I need a TV box?
Not always. You can use a compatible TV, phone, tablet, streaming stick or box with the correct app or player. An app already installed on a box does not establish compatibility or include an active subscription.
What is the difference between ETV Pro and ETV Pro Xtream?
ETV Pro uses its Android app. ETV Pro Xtream uses an Xtream-compatible player with a server URL, username and password. Choose by device and app support. Content availability can vary by product, region and time, and one account supports one active device at a time.
Which player should I use with ETV Pro Xtream?
Use an Xtream-compatible player that is supported on your device. Player availability, compatibility and fees can change, so check the latest device guide before installing one.
Account & Access
Can I use one account on more than one device?
You can switch between compatible devices, but only one device can be active at a time. Stop playback on the first device before you start watching on another one.
What happens if I sign in on a second device?
Stop playback before switching to another compatible device. Signing in on another device may disconnect the one already playing; one account cannot stream on two screens at once.
What access details does an Xtream-compatible player use?
An Xtream-compatible player uses a server URL, username and password. Keep these details private and enter them only in a compatible player you trust.
Channels & Streaming
What types of content are available?
The service includes live TV, movies, series and sports. Exact channels and programmes can vary by product, region and time.
Which regions are represented in the channel selection?
The product information lists content from regions including the United States, the United Kingdom, major European markets, Africa, Arab markets and Brazil. This is not a guarantee that every country or channel is always available.
What affects streaming quality?
CDN-powered delivery helps keep streaming responsive. Your internet connection, device, player and location can still affect quality. A stable wired or Wi-Fi connection and an up-to-date player can help.
What should I check if a channel does not play?
Check your internet connection, close and reopen the app, restart the device and make sure the account is not active on another device. If the problem continues, record the device, player, time and error message and email them to info@etv.best.
How often is content updated?
Content is updated from time to time based on customer demand and available sources. Specific channels or programmes are not guaranteed to be added or kept.
ETV Product Options
Does CDN delivery guarantee smooth playback?
No. ETV Pro is listed with CDN delivery, but the source, your connection, device, player and location still affect playback. Use an eligible trial to check your usual setup before subscribing.
I already have an ordinary ETV account. Which app should I use?
Existing ordinary ETV customers need the app that matches their existing account. That account does not sign in to ETV Pro or an Xtream-compatible player. Contact support with your product and device model to confirm the matching app. New requests here are for ETV Pro or ETV Pro Xtream.
Which option supports the widest range of compatible players?
ETV Pro Xtream can work with compatible players on Android, iOS, WebOS and other Smart TV systems. Support depends on the exact device model, operating system and player version; check these with the player publisher before installing.
Which ETV4K option should I choose?
On this website, ETV4K or ETV 4K refers to ETV Pro and ETV Pro Xtream. Choose the ETV Pro app for a compatible Android device, or ETV Pro Xtream for an Xtream-compatible player. The name does not guarantee that every programme is in 4K. One account supports one active device at a time.
Does ETV 4K mean every channel is in 4K?
No. The ETV4K name does not guarantee 4K resolution for every channel or programme. Picture quality depends on the available source, your device, player and connection. Use an eligible trial to check the content you want on your own setup.